When it finishes uninstalling, turn your camera off. If so, right click on the camera icon and select uninstall. Look for the camera or an Unknown Device under IMAGING DEVICES, OTHER DEVICES or UNIVERSAL SERIAL BUS CONTROLLERS.ĭoes the camera or an Unknown Device appear, and if so, does it have a "?" or "!" displayed with its description? If you still don't get a response from the computer, let's bring up the Device Manager. You should be able to close them by right clicking the icons and selecting the exit option. If you don't see the program icons, look for a small triangle by the time display. * Close any other programs you have open, and exit out of any image-related or printer-related programs in the system tray, found in the bottom right corner of your computer screen. * Since you're having problems downloading, disconnect all other devices except the keyboard, mouse, and camera from the computer. (The front USB ports can be a little weaker sometimes.) * If it is not there already, make sure the camera is plugged into a USB on the back of your computer. If Wi-Fi is enabled then a USB connection won't work.īeyond that, here are some setup suggestions that might help: Let's check a few things to see if we can isolate the issue.įirst make sure that Wi-Fi is disabled by checking the wireless settings in the camera's menu. If your Windows 10 computer can see the camera then in theory Windows 11 should also be able to see it.
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